Rapid Problem-Solving

Simple, practical, rapid problem solving
for real workplaces

About the course

Our problem solving training course provides a practical and structured approach to identifying, analysing and resolving workplace issues quickly and effectively. Using proven lean methods such as PDCA and 4C, this course helps teams develop the skills needed to tackle problems at their root cause and drive continuous improvement.

Who is the Rapid Problem-Solving course for?

The training is for anyone with an interest in or responsibility for root cause problem-solving, including:

  • Team leaders
  • Supervisors
  • Engineers
  • Quality assurance professionals
  • Operators involved in daily problem-solving and continuous improvement

Course objectives

You’ll learn how to:

  1. Define what a problem is and recognise its impact on performance
  2. Understand why standards are essential for identifying and solving problems
  3. Recognise the difference between root cause and direct causes
  4. Apply 5W2H questioning to gather facts and develop effective countermeasures
  5. Apply the PDCA (Plan, Do, Check, Act) cycle to structure continuous improvement
  6. Use the 4C (Concern, Contain, Cause, Countermeasure) method for rapid problem-resolution
  7. Engage teams effectively in fast, evidence-based problem-solving

FAQs

Problem solving training teaches structured methods to identify root causes, implement solutions and improve processes.

Common tools include PDCA, 5 Whys, root cause analysis and structured frameworks like 4C.

Delegates will learn a practical, structured approach to:

  • Identifying root causes
  • Avoiding “quick fix” thinking
  • Defining problems clearly
  • Using simple Lean problem-solving tools
  • Developing sustainable countermeasures
  • Facilitating team-based problem solving
The course is highly interactive and practical. Delegates will work through:
  • Realistic case studies
  • Group exercises
  • Structured problem-solving activities
  • Visual tools and templates
Participants are encouraged to bring examples of workplace challenges where possible.
Yes. Delegates typically receive:
  • Problem-solving templates
  • Practical worksheets
  • Example formats
  • Reference guides
  • Action-planning materials

These can be used immediately back in the workplace.

Yes. The workshop can be contextualised using:
  • Organisation-specific examples
  • Sector-relevant case studies
  • Existing improvement frameworks
  • Internal terminology or processes
This helps increase engagement and application after the course.
Absolutely. The methods taught are applicable across:
  • Healthcare
  • Pharmaceuticals
  • Engineering
  • Public sector
  • Service industries
  • Office and transactional environments
The focus is on solving process and operational problems effectively, regardless of sector.

This 1 day problem solving training complements our 2-day A3 problem solving course, as well as our Lean Improvement Practitioner (LCS 1b) course.

Rapid Problem Solving

Course outline

  • Why solving problems fast matters
  • Definition of a problem – and how to rewrite vague problem statements into clear, measurable ones
  • Standards as the baseline for improvement
  • Plan, Do, Check, Act explained – and its connection to kaizen and continuous improvement
  • The 4C framework explained – including root cause analysis and preventing recurrence
  • 5 Whys and Ishikawa basics – including performing a 5 Why analysis on a real or mock problem

  • Using 5W2H (who, what, where, when, why, how, how much) to clarify facts before acting
  • Linking 4C with PDCA
  • Exploring barriers to applying rapid problem-solving
  • Making a personal action plan

What’s included in the course fee?

  • Access to globally recognised lean coaches
  • All copies of materials, worksheets and handouts – electronically

  • Entry-level knowledge for you to progress to Lean Competency System Levels 1a and 1b

Pricing

£325 + VAT per person (contact us for details of discounts for multiple participants and our payment plans).

Location

The workshop is most effective when delivered face-to-face at your premises or a location of your choice. But it can be delivered online if you prefer. We also run open training sessions at locations around the UK.

Get started or find out more

Complete the enquiry form and we’ll get in touch to set up a free, no-obligation call.


icon

Our courses