First-Line
Manager

This practical, in-depth 6-day training course is for team leaders who want to boost their skills and learn new approaches.

Why choose our First-Line Manager course?

Effective team leaders and first-line managers are key to the success of all organisations, regardless of the sector or industry. Good team leaders and supervisors can motivate and manage a team to perform to the best of their ability.

Course outline

Days 1 & 2

  • Team leader roles and responsibilities
    You’ll consider the role of the team leader and whether you can do things differently to become more effective.
  • What makes a good team leader? 
    You’ll assess your current strengths and areas for development and make an action plan.
  • How to lead teams without executive authority 
    You’ll explore different approaches and skills for leading teams effectively. You’ll practise with tools and techniques you can use in your role.
  • Goal and objective-setting for team leaders 
    You’ll practise setting and communicating goals, targets and deadlines aligned with your organisation’s goals and objectives.

Days 3 & 4

  • Monitoring performance 
    You’ll get to grips with the question: ‘What is performance management?’ You’ll find out how to identify performance, capability and conduct issues at source and without delay. And you’ll learn how to take appropriate steps to remedy situations and develop your team towards high performance.

  • Holding difficult conversations 
    You’ll practise taking part in challenging conversations and explore ways to resolve conflict. You’ll learn how to prepare for different scenarios you might face at work.
  • Motivating the team 
    You’ll try out techniques with your fellow delegates to motivate individuals and teams.

Days 5 & 6

  • Coaching using GROW and kata methods
    You’ll practise using uncomplicated but impactful coaching tools that will improve your team’s performance.
  • Basic lean tools and how to apply them 
    You’ll be introduced to the 8 Wastes of Lean, 5S workplace organisation, and problem-solving. You’ll apply these highly effective tools in a lean simulation exercise, and conduct a Go, Look, See activity in your workplace.

By the end of the 6-day course, you’ll be able to:

  • Be more self-aware and able to take action to develop yourself as a leader
  • Communicate better, influence people, provide clear goals and get results
  • Motivate and develop your people to build a high-performance team aligned to common goals
  • Use proven coaching techniques to help your team achieve ‘stretch targets’
  • Deal with difficult situations and HR scenarios to get favourable outcomes
  • Use the lean tools to identify opportunities and drive daily performance improvement

Key benefits for employers

Typical business benefits from this course include:

  • Having team leaders who take responsibility for their development and strive to improve
  • Teams that understand their goals and how they align with the bigger picture of organisational success
  • Motivated people who fully contribute towards a team’s objectives
  • Fewer HR issues because team leaders know how to take appropriate action in response to different situations

What’s included in the course fee?

  • Access to globally recognised lean coaches
  • Electronic copies of all materials, worksheets and handouts

  • Entry-level knowledge for you to progress to Lean Competency System certification at Levels 1a and 1b

Pricing

£1,495 + VAT per delegate (contact us for details of discounts for multiple participants and our payment plans).

Location

This training is most effective when delivered face-to-face at your premises or a location of your choice. But it can be delivered online if you prefer. We also run open training sessions at locations around the UK.

Book this course or find out more

Complete the enquiry form and we’ll get in touch to set up a free, no-obligation call.


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