Lean Thinking
for the Office

About the course

This 2-day course is designed for individuals and teams who work in offices, support roles or the service sector.

The Lean Thinking for the Office course covers a range of topics, including:

Lean tools
Identifying waste
Streamlining the workflow
Improving process delivery efficiency

The training will show you how to create flow, reduce handoffs, improve workplace organisation and standardise procedures. You’ll discover how to make your office processes faster and more efficient.

This course includes a hands-on learning activity where you’ll use tools to improve an administrative process.

Topics and themes

Value-added and non-value-added work
The 8 wastes in the office
The importance of good customer service
Lean office simulation exercise
Using process mapping to see processes and waste
Process standardisation
The PDCA cycle and scientific thinking

At the end of the course, you’ll gain an understanding of:

The main types of wasteful activity that happen in the workplace
The difference between value-added and non-value-added work
The importance of customer service – both internally and externally – and its role in delighting your customers
How to see processes and waste through forms of process mapping
How every process can be standardised for better results
The PDCA (Plan, Do, Check, Act) cycle and how it improves processes

Who is the Lean Thinking for the Office training for?

HR, L&D, talent management and people teams
Commercial, marketing and sales teams
Accounting and finance
Customer service and quality teams
Any other team members who are responsible for key non-manufacturing processes

Course duration

2 days

What’s included in the course price?

Access to globally recognised lean coaches
Entry-level knowledge that offers a grounding if you choose to progress to Lean Competency System (LCS) certification at Levels 1a, 1b and 1c
Electronic versions of all training materials, including worksheets you can use in your workplace
Additional reading books that accompany the course
Optional ongoing coaching support during post-course project work

Pricing

£399 + VAT per person (contact us for details of discounts for multiple participants and our payment plans).

Location

The training is most effective when delivered face-to-face at your premises or a location of your choice. But it can be delivered online if you prefer. We also run open training sessions at locations around the UK.