Lean Office
Training

About the course

Our lean office training course helps organisations apply lean principles to office and service environments. This practical programme shows teams how to identify waste, streamline workflows and improve process efficiency across administrative and support functions.

The Lean Thinking for the Office course covers a range of topics, including:

  • Lean tools
  • Identifying waste
  • Streamlining the workflow
  • Improving process delivery efficiency

The training will show you how to create flow, reduce handoffs, improve workplace organisation and standardise procedures. You’ll discover how to make your office processes faster and more efficient.

This course includes a hands-on learning activity where you’ll use tools to improve an administrative process.

Topics and themes

  • Value-added and non-value-added work
  • The 8 wastes in the office
  • The importance of good customer service
  • Lean office simulation exercise
  • Using process mapping to see processes and waste
  • Process standardisation
  • The PDCA cycle and scientific thinking

At the end of the course, you’ll gain an understanding of:

  • The main types of wasteful activity that happen in the workplace
  • The difference between value-added and non-value-added work

  • The importance of customer service – both internally and externally – and its role in delighting your customers

  • How to see processes and waste through forms of process mapping
  • How every process can be standardised for better results
  • The PDCA (Plan, Do, Check, Act) cycle and how it improves processes

Lean Office Training in the UK

Our lean office training (delivered in the UK and Ireland) supports organisations looking to improve efficiency in administrative, service and support functions.

FAQs

What is Lean Office Training?

Lean Office Training is the application of Lean principles to office and administrative environments. While Lean originated in manufacturing, its methods are equally effective in improving the efficiency, quality, and productivity of office-based processes. The goal is to eliminate unnecessary activities, streamline workflows, and create greater value for customers and stakeholders.

Ultimately, Lean Office Training equips teams with practical tools and techniques to create more efficient, customer-focused, and continuously improving office operations.

Lean Office Training provides practical skills and techniques that can be applied immediately to improve office and administrative processes. Participants learn how to identify inefficiencies, streamline workflows, and create sustainable improvements that enhance productivity and service quality.

Participants learn how to use the Plan-Do-Check-Act (PDCA) cycle to drive continuous improvement within office and service-based settings. This structured problem-solving approach helps teams identify opportunities for improvement, test solutions on a small scale, evaluate results, and implement successful changes. By applying PDCA, employees can address recurring issues, improve service delivery, and build a culture of ongoing improvement that supports long-term organisational success.

By the end of the Lean Office Training, participants will have the knowledge and practical tools needed to identify inefficiencies, improve administrative processes, and contribute to a more productive, customer-focused workplace.

Lean Office Training delivers measurable improvements across administrative and service-based functions by helping organisations eliminate waste, streamline processes, and create more effective ways of working. The benefits extend beyond operational efficiency, positively impacting employees, customers, and overall business performance.

This Lean Office Course is designed for professionals who want to improve efficiency, reduce waste, and optimise administrative and service-based processes within their organisations. Whether you are responsible for managing teams, overseeing business processes, or supporting day-to-day operations, Lean Office principles can help you deliver better results and drive continuous improvement. By attending this Lean Office Course, participants will gain practical knowledge and tools that can be applied immediately to improve office performance, enhance service delivery, and support long-term organisational success.

lean office thinking

Who is the Lean Thinking for the Office training for?

  • HR, L&D, talent management and people teams
  • Commercial, marketing and sales teams
  • Accounting and finance
  • Customer service and quality teams
  • Any other team members who are responsible for key non-manufacturing processes

Course duration

2 days

What’s included in the course price?

  • Access to globally recognised lean coaches

  • Entry-level knowledge that offers a grounding if you choose to progress to Lean Competency System (LCS) certification at Levels 1a, 1b and 1c

  • Electronic versions of all training materials, including worksheets you can use in your workplace

  • Additional reading books that accompany the course

  • Optional ongoing coaching support during post-course project work

Pricing

£420 + VAT per person (contact us for details of discounts for multiple participants and our payment plans).

Location

The training is most effective when delivered face-to-face at your premises or a location of your choice. But it can be delivered online if you prefer. We also run open training sessions at locations around the UK.

Book this course or find out more

Complete the enquiry form and we’ll get in touch to set up a free, no-obligation call.


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