First Line
Manager Training

This practical, in-depth 6-day training course is for team leaders who want to boost their skills and learn new approaches.

Why choose our First-Line Manager course?

Our first line manager training course is designed for team leaders and supervisors who want to develop the skills needed to lead, manage and motivate teams effectively. This practical programme helps you build confidence, improve communication and drive team performance in your organisation.

Course outline

Days 1 & 2

Team leader roles and responsibilities
You’ll consider the role of the team leader and whether you can do things differently to become more effective.
What makes a good team leader?
You’ll assess your current strengths and areas for development and make an action plan.
How to lead teams without executive authority
You’ll explore different approaches and skills for leading teams effectively. You’ll practise with tools and techniques you can use in your role.
Goal and objective-setting for team leaders
You’ll practise setting and communicating goals, targets and deadlines aligned with your organisation’s goals and objectives.

Days 3 & 4

Monitoring performance
You’ll get to grips with the question: ‘What is performance management?’ You’ll find out how to identify performance, capability and conduct issues at source and without delay. And you’ll learn how to take appropriate steps to remedy situations and develop your team towards high performance.
Holding difficult conversations
You’ll practise taking part in challenging conversations and explore ways to resolve conflict. You’ll learn how to prepare for different scenarios you might face at work.
Motivating the team
You’ll try out techniques with your fellow delegates to motivate individuals and teams.

Days 5 & 6

Coaching using GROW and kata methods
You’ll practise using uncomplicated but impactful coaching tools that will improve your team’s performance.
Basic lean tools and how to apply them
You’ll be introduced to the 8 Wastes of Lean, 5S workplace organisation, and problem-solving. You’ll apply these highly effective tools in a lean simulation exercise, and conduct a Go, Look, See activity in your workplace.

By the end of the 6-day course, you’ll be able to:

Be more self-aware and able to take action to develop yourself as a leader
Communicate better, influence people, provide clear goals and get results
Motivate and develop your people to build a high-performance team aligned to common goals
Use proven coaching techniques to help your team achieve ‘stretch targets’
Deal with difficult situations and HR scenarios to get favourable outcomes
Use the lean tools to identify opportunities and drive daily performance improvement

Benefits of First Line Manager Training

Typical business benefits from this course include:

Having team leaders who take responsibility for their development and strive to improve
Teams that understand their goals and how they align with the bigger picture of organisational success
Motivated people who fully contribute towards a team’s objectives
Fewer HR issues because team leaders know how to take appropriate action in response to different situations
Improved team performance
Stronger leadership capability
Better communication
Increased employee engagement
More effective decision making

What’s included in the course fee?

Access to globally recognised lean coaches
Electronic copies of all materials, worksheets and handouts
Entry-level knowledge for you to progress to Lean Competency System certification at Levels 1a and 1b

First Line Manager Training in the UK

Our first line manager training (delivered across the UK and Ireland) supports organisations looking to develop confident, capable team leaders who can drive performance and support continuous improvement.

This first line manager training complements our problem solving, Kata and lean training programmes, helping leaders improve team performance.

FAQs

Who is the First-Line Manager course for?

The course is designed for team leaders, supervisors and first-line managers who want to strengthen their leadership skills, improve team performance and develop practical management techniques. It’s suitable for people across a wide range of sectors, including manufacturing, healthcare, logistics, service and office environments.

What will delegates learn on the course?

Delegates will develop practical skills in leadership, communication, coaching, motivation, performance management and problem-solving. The programme also introduces lean thinking and continuous improvement tools, including 5S, the 8 Wastes, GROW coaching and kata methods.

How long is the training programme?

The programme is delivered over 6 days, typically structured as three blocks of two days.

Is the training practical or theory-based?

The course is highly interactive and practical. Delegates take part in exercises, simulations, discussions and workplace-based activities designed to help them apply the learning immediately in their own role.

Can the course be tailored to our organisation?

Yes. The programme can be adapted to suit your organisation, sector, operational challenges and leadership needs. Examples and activities can be customised to reflect your workplace environment.

Is the training delivered online or face-to-face?

The training is most effective when delivered face-to-face at your premises or a chosen venue, but online delivery is also available. Open courses are run at locations around the UK.

What are the benefits for employers?

Organisations benefit from more capable and confident frontline leaders who can motivate teams, manage performance effectively, handle difficult situations and support continuous improvement. The training also helps build accountability and stronger team engagement.

Does the course include lean and continuous improvement training?

Yes. Delegates are introduced to core lean concepts and practical improvement tools that can be applied immediately in the workplace to improve efficiency, problem-solving and team performance.

Will delegates receive course materials?

Yes. Delegates receive electronic copies of all training materials, worksheets and supporting handouts.

Is there any certification linked to the course?

The programme provides entry-level knowledge that can support progression towards accredited Lean Competency System (LCS) training pathways, including Levels 1a and 1b.

How much does the course cost?

The published price is £1,570 + VAT per delegate. Discounts may be available for multiple participants, and payment plans can also be discussed.

Can we run the programme exclusively for our team?

Yes. Many organisations choose to run the training in-house for their own managers and supervisors, allowing the content and examples to be aligned directly to their business challenges and objectives.

What support is available after the course?

People Centred Excellence can provide additional coaching, consultancy and follow-on development programmes to help delegates embed the learning and continue developing their leadership and improvement capability.

Pricing

£1,570 + VAT per person (contact us for details of discounts for multiple participants and our payment plans).

Location

This training is most effective when delivered face-to-face at your premises or a location of your choice. But it can be delivered online if you prefer. We also run open training sessions at locations around the UK.