Rapid Problem-Solving

About the course

This one-day workshop will equip you with the practical tools and structured approach to quickly identify, contain and resolve problems in your workplace using the 4C and PDCA methods.

Who is the Rapid Problem-Solving course for?

The training is for anyone with an interest in or responsibility for root cause problem-solving, including:

Team leaders
Supervisors
Engineers
Quality assurance professionals
Operators involved in daily problem-solving and continuous improvement

Course objectives

You’ll learn how to:

Define what a problem is and recognise its impact on performance
Understand why standards are essential for identifying and solving problems
Recognise the difference between root cause and direct causes
Apply 5W2H questioning to gather facts and develop effective countermeasures
Apply the PDCA (Plan, Do, Check, Act) cycle to structure continuous improvement
Use the 4C (Concern, Contain, Cause, Countermeasure) method for rapid problem-resolution
Engage teams effectively in fast, evidence-based problem-solving

Course outline

Why solving problems fast matters
Definition of a problem – and how to rewrite vague problem statements into clear, measurable ones
Standards as the baseline for improvement
Plan, Do, Check, Act explained – and its connection to kaizen and continuous improvement
The 4C framework explained – including root cause analysis and preventing recurrence
5 Whys and Ishikawa basics – including performing a 5 Why analysis on a real or mock problem
Using 5W2H (who, what, where, when, why, how, how much) to clarify facts before acting
Linking 4C with PDCA
Exploring barriers to applying rapid problem-solving
Making a personal action plan

What’s included in the course fee?

Access to globally recognised lean coaches
All copies of materials, worksheets and handouts – electronically
Entry-level knowledge for you to progress to Lean Competency System Levels 1a and 1b

Pricing

£325 + VAT per person (contact us for details of discounts for multiple participants and our payment plans).

Location

The workshop is most effective when delivered face-to-face at your premises or a location of your choice. But it can be delivered online if you prefer. We also run open training sessions at locations around the UK.