This one-day workshop will equip you with the practical tools and structured approach to quickly identify, contain and resolve problems in your workplace.

This course is for individuals and teams who work in offices, support roles or the service sector. You’ll learn how to make administrative processes faster and more efficient.

Value stream mapping is an effective tool that allows you to visualise and understand the flow of materials and information needed to deliver a product or service to your customers.

This course is especially useful for leaders and first-line managers who want to improve how they lead and coach their teams to effectively solve problems.